Privacy Policy

1. General Provisions

This Privacy Policy defines the procedure for processing and protecting personal data provided by users when using the website https://rdfexchange.cv.ua/ (hereinafter referred to as the “Website”), which is owned by RDF Exchange, registered address: Ukraine, Chernivtsi, Sadova Street 22.

The Website owner ensures the protection of personal data in accordance with the Law of Ukraine “On Personal Data Protection” and other applicable legal acts.

By providing their personal data via the Website, users confirm their consent to the terms of this Policy and agree to the processing of their data.

2. Types of Collected Information

While using the Website https://rdfexchange.cv.ua/, we may collect the following data:

• Contact information: name, phone number, email address.
• Payment information: data related to financial transactions (transaction amounts, exchanged currencies, etc.).
• Technical information: IP address, device and browser data, cookies, geolocation data.
• Interaction data: time spent on the Website, viewed pages, traffic sources.

For analytical purposes, we use Google Analytics and Facebook Pixel. The collected technical and analytical data is used in aggregated form and does not identify individual users without their direct participation.

3. Purpose of Collecting and Processing Personal Data

We collect and process users’ personal data exclusively for the following purposes:

• Providing currency and cryptocurrency exchange services, including consultations, rate reservation, execution, and support of financial transactions.
• Providing technical support and customer service.
• Using analytical services (Google Analytics, Facebook Pixel) to analyze traffic and optimize Website performance.
• Handling customer inquiries and feedback.
• Complying with the legislation of Ukraine related to financial operations.
• Conducting marketing activities (such as informing about updates or special offers) — only with the user’s consent.

Data is not used for any other purposes beyond those specified above.

4. Disclosure of Personal Data to Third Parties

We do not disclose users’ personal data to third parties except in the following cases:

• Partners and contractors involved in service provision (such as payment systems, transaction processing services). All such parties are obligated to maintain data confidentiality.
• Legal requirements: data disclosure may occur when required by the laws of Ukraine or upon request from authorized government bodies.
• Use of analytical services (Google Analytics, Facebook Pixel), which may process technical data for website traffic analysis.

We do not sell or transfer your personal data to any other commercial organizations.

5. Storage and Protection of Personal Data

We ensure the storage and protection of users’ personal data through modern technical and organizational measures, including:

• Use of secure data transfer protocols (HTTPS, SSL).
• Encryption of data on servers and restricted access to authorized personnel only.
• Use of standard solutions for secure storage and processing of payment information.
• Protection of internal service accounts with multi-factor authentication.

Personal data is stored for the period necessary to achieve the purpose of its processing, but no longer than stipulated by the legislation of Ukraine.

We guarantee that data will not be accessible to third parties, except as explicitly provided in Section 4 of this Policy.

6. Users’ Rights

Each user has the right to:

• Obtain information about what personal data we store and process.
• Request correction or updating of their personal data in case of inaccuracies.
• Request restriction of processing or deletion of their personal data (except where this contradicts legal requirements).
• Withdraw consent to the processing of personal data at any time by contacting us using the details provided on the Website.
• Object to the use of their data for marketing communications.

To exercise these rights, you may contact us via email at info@rdfexchange.cv.ua or by phone at +380 (66) 000 – 03 – 72.

7. Use of Cookies

The Website https://rdfexchange.cv.ua/ uses cookies and similar technologies to:

• Ensure proper functioning of the Website.
• Store user settings to improve functionality.
• Analyze user behavior on the Website using Google Analytics and Facebook Pixel.

Cookies help us analyze traffic, assess Website performance, and enhance user convenience. You can disable cookies by adjusting your browser settings; however, this may limit the functionality of the Website.

8. Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time without prior notice to users. The current version of the Policy is always available on the Website at https://rdfexchange.cv.ua/.

We recommend reviewing this page periodically to stay informed about the latest updates. Amendments become effective from the moment the updated version of the Policy is published on the Website.

9. Contact Information

For all matters concerning the processing and protection of your personal data, you may contact us using the following details:

• Company name: RDF Exchange
• Address: Chernivtsi, Sadova Street 22, Ukraine
• Phone: +380 (66) 000 – 03 – 72
• Email: info@rdfexchange.cv.ua

We will process your request as soon as possible.

10. Legal Information

The processing of personal data is carried out in accordance with the following:

• The Law of Ukraine “On Personal Data Protection”;
• The General Data Protection Regulation (GDPR), if serving clients from the European Union.

We adhere to the principles of legality, fairness, proportionality, and confidentiality when processing personal data.